Mail from Circle Office for proper handling of COD Articles
1. As per the orders of Directorate, all the COD Parcels received by ePayment enabled Post offices should be handled through Postman module only. They should not be handled in manual process by sending Service Money orders.
2. The electronic message for COD parcels will be sent by the Server within a maximum of 3 hours from the time of receipt of request from the Post Office provided booking information is available and the article is not already returned to sender by any other office.
3. During the analysis of the COD parcels booked on or after 01-03-2016, it is noticed that disposal information (delivery/RTS) is yet o be received through system in respect of some of the COD articles received by various Post offices of your Circle.
4. An excel file containing the details of all such COD Parcels received by/booked to various delivery post offices in your circle is attached herewith.
5. Please issue suitable instructions to the concerned post offices/Divisions to
a) Check whether these articles are disposed through Postman module or not. If they are disposed through Postman module, there may be some problem in their Communication, as the data has not been received by the Server.
b) If these articles are disposed manually and sent the Service Money order, they should enter the details in Disaster Recovery module (for both delivered and RTS articles).
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